If you’re unforgettable, you’ll create a customer for life. In a world of automation and algorithms, every moment in the customer journey is an opportunity to create a memory.

In this engaging discussion, Simon will share what he’s learned while working for over 30 years in the hospitality industry and Disney Institute. He will unpack simple steps to provide a platinum service experience that creates customers for life. These tried and true methods work for everyone, no matter the size of your business.

• • • Discover why superior customer service is a connection, not a transaction or a product
    • See your customers through the lens of a guest
    • Personalize the experience by individualizing the moment
    • Learn to anticipate needs and respond immediately
    • Create a culture where everyone matters